Can you ship or deliver purchased items?

At this time, we require that all items must be picked up from our location in Phoenix, Arizona. We are happy to assist with loading items into your vehicle or provide a list of local, third-party delivery companies, but we do not offer shipping or delivery services. When picking up your items, please remember to bring all necessary packing materials as our items are unwrapped (i.e. moving blankets, tie-downs, etc.)

Will you store items for me? How long do I have to pick-up items I purchase online? 

All purchased items must be collected within 7 days of purchase. Any items not picked up within 7 days will automatically be relisted. We charge a 5% restocking fee and will refund the remaining balance to you. 

Do you accept returns?

When purchasing items online or over the phone, you are able to inspect and return any item if you are not completely satisfied when you come to pick it up. However, since our selection consists of items that already have some minor damage, we are unable to offer returns or refunds once the purchased items leave our facilities. 

Is your entire inventory available for purchase online? 

We receive in new items every week and only a portion of items are uploaded to our website. We encourage you to visit us at our showroom in Phoenix, AZ to see a full range of our available selection.  

Do you offer interior design services? 

Yes, we do. We offer complimentary design services when visiting our showroom. If you would like one of our professional designers to work with you directly in your home or investment property then we do charge a small fee and we recommend that you submit your name and details in our Design Services request form.

Can I consign my items with you?

We focus on consigning staged items only. This is what makes Furniture Affair so unique. Given such, we are not able to consign items from private parties. However, we would be happy to direct you to other consignment stores in the area.